Hello! We are HONG-CHAN, here to help you learn Japanese language and culture in an easy and fun way.

The following Terms of Service contain information about the rights and obligations between the Company and members regarding service use, so that learners can smoothly use HONG-CHAN services.

Please make sure to review these terms before using HONG-CHAN services. Thank you.

Article 1 (Purpose)

These Terms of Service (hereinafter referred to as "Terms") aim to establish the rights, obligations, and responsibilities between the Company and members, as well as other necessary matters, regarding the use of Japanese language and culture educational content services provided by HONG-CHAN.

Article 2 (Definitions)

1. The definitions of terms used in these Terms are as follows: "Service" refers to Japanese educational content provided by the Company, including comics, audio, Japanese learning materials, and Japanese cultural materials. "Member" refers to a customer who accesses the Company's service, registers for membership according to these Terms, and uses the services provided by the Company.
2. Terms used in these Terms that are not defined in paragraph 1 shall be governed by relevant laws and the Company's policies, and otherwise by general conventions.

Article 3 (Publication and Amendment of Terms)

1. The Company posts a link to these Terms on the initial screen of the service so that members can easily understand the content.
2. The Company may establish individual terms or operating principles for individual items within the service when necessary, and may amend these Terms within the scope that does not violate relevant laws when necessary.
3. Members are deemed to have agreed to the Terms of Service upon membership registration.
4. Matters not specified in these Terms shall be governed by relevant laws.

Article 4 (Prohibition and Blocking of Unauthorized Use)

1. Based on the principle of one account per member, sharing one account among multiple users constitutes unauthorized use.
2. The Company verifies unauthorized use based on data such as IP information collected and confirmed while members use the service through servers.
3. When the following unauthorized acts are detected, the Company issues warnings via email:
   1. Using the service simultaneously from multiple PCs or IPs with the same member account
   2. Transferring accounts to others or allowing others to use them
   3. Recording, downloading content through improper methods, or running copying programs
4. Upon second detection, all services being used by the member will be suspended, and measures such as criminal charges or complaints may be taken.

Article 5 (Copyright)

1. Copyright and intellectual property rights for all services provided by the Company belong to the Company.
2. All content and other works created by the Company are the Company's intellectual property and are protected by Korean and foreign laws.
3. Content and information cannot be illegally downloaded, copied, distributed, modified, displayed, demonstrated, published, licensed, created as derivative works, or sold.
4. Content cannot be organized and distributed on blogs or elsewhere, or shared via email.
5. Members may use all services including content only for their own personal use and cannot share with third parties or provide usage rights.
6. For all members who violate the above copyright and usage matters, or otherwise use the service through improper methods, measures such as temporary or permanent account suspension, damage compensation claims, criminal charges, or complaints may be taken.

※ Copyright Act Article 136: Those who infringe on copyright property rights and other property rights protected under this Act through reproduction, performance, public transmission, exhibition, distribution, rental, or creation of derivative works shall be punished by imprisonment of up to 5 years or a fine of up to 50 million won.

Article 6 (Members' Obligations)

1. Members shall not engage in the following acts:
   1. Registering false information during application or modification
   2. Misappropriating others' information
   3. Altering information posted by the Company
   4. Transmitting or posting information other than that designated by the Company (such as computer programs)
   5. Infringing on copyright and other intellectual property rights of the Company and third parties
   6. Damaging the reputation of the Company and third parties or interfering with their business
   7. Misappropriating site text and content without the Company's permission
   8. Interfering with the Company's business
   9. Publishing or posting obscene or violent messages, images, sounds, or other information contrary to public order and morals on the service
   10. Using the service for commercial purposes without the Company's consent
   11. Other illegal or improper acts
2. Members must comply with relevant laws, provisions of these Terms, precautions announced in relation to the service, and matters notified by the Company, and shall not engage in acts that interfere with the Company's business.

Article 7 (Company's Obligations)

1. The Company shall not engage in acts prohibited by relevant laws and these Terms or contrary to public morals.
2. The Company shall make every effort to provide services continuously and stably.
3. When Terms of Service and services are changed, the Company has an obligation to notify members in advance.
4. The Company must comply with cancellation and refund regulations.
5. The Company must establish security systems to protect personal information (including credit information) so that members can safely use the service, and must disclose and comply with privacy policies.
6. When the Company recognizes that opinions or complaints raised by members regarding service use are legitimate, it must process them.
7. Regarding opinions or complaints raised by members, the Company communicates the processing process and results to members through bulletin boards or email.

Article 8 (Membership Registration and Withdrawal)

1. The Company basically approves membership registration requested by members according to these Terms.
2. However, in the following cases, the Company may refuse membership registration approval or implement forced withdrawal:
   1. When membership registration is made using others' information or false information
   2. When service operation is intentionally interfered with
   3. When accounts are suspended due to violations of relevant laws, Terms of Service, etc.
   4. When the Company's business is interfered with or damage is caused to the Company
   5. When negative impact is caused to the Company
   6. When membership registration is requested for commercial purposes
   7. When business is interfered with by habitually requesting cancellation and refunds without legitimate reasons
3. Members may request membership withdrawal according to these Terms at any time, and the Company basically approves membership withdrawal requested by members. However, approval of membership withdrawal may be refused if payment obligations for services have not been fulfilled or legal obligations exist.

Article 9 (Service Provision, etc.)

1. The Company provides members with the following services:
   1. Comic content for Japanese learning
   2. Japanese audio materials
   3. Japanese learning materials
   4. Japanese culture-related materials
2. The Company provides services 24 hours a day, 365 days a year in principle, but may temporarily suspend service provision in cases of maintenance, replacement, and failure of computers and other information and communication equipment, communication interruption, or other significant operational reasons. In such cases, the Company notifies members via email or other communication methods.
3. The Company may conduct regular inspections when necessary for service provision, and regular inspection times follow announcements on the service provision screen.

Article 10 (Service Changes)

1. The Company may change all or part of the services provided according to operational and technical needs when there are significant reasons. The Company may modify, suspend, or change part or all of the service due to Company policy and operational needs, and unless there are special provisions in relevant laws, no separate compensation will be provided to members.
2. When there are changes to service content, usage methods, usage periods, or fee policies, relevant information is notified to members in advance. Notifications are posted in advance where product-related content is displayed.

Article 11 (Service Usage Period)

1. The Company provides content sold by season indefinitely in principle. However, content provision may be restricted or suspended depending on service suspension, closure, and other Company operational circumstances.
2. When service or content provision is suspended, relevant information is announced on the service provision screen in advance.

Article 12 (Service Usage Restrictions)

1. The Company may restrict service usage in the following cases:
   1. Unavoidable cases due to maintenance work on service equipment
   2. When telecommunications business operators specified in the Telecommunications Business Act suspend telecommunications services
   3. When there are other force majeure reasons
2. The Company may restrict or suspend all or part of the service when normal service use is hindered by national emergencies, power outages, service equipment failures, or service usage overload.

Article 13 (Paid Services)

1. For members to use paid services, they must apply for paid service usage (hereinafter referred to as "subscription") through procedures provided by the Company.
2. The Company may not approve member subscriptions or may terminate paid service usage contracts afterward in the following cases:
   1. When not using real names or using others' names
   2. When false information is entered or required information is not provided
   3. When minors attempt to use paid services prohibited by Youth Protection Act and other relevant laws
   4. When it may negatively affect the service's reputation or honor
   5. When services cannot be provided due to limitations in service supply from paid services
   6. When the member has a history of requesting content that violates these Terms
   7. When the member falls under any of the membership registration refusal categories specified in Article 8
   8. The establishment timing of member paid service subscription is when member payment for the relevant paid service is completed according to Article 11.
3. Members must familiarize themselves with matters guided by the Company in these Terms and individual guide pages to make subscriptions for paid services without errors.

Article 14 (Paid Service Payment)

1. When members wish to use paid services, the Company guides members on detailed content and fee policies for paid services on the paid service application screen, and members select paid services they wish to use and enter payment information requested by the Company, such as credit card number, expiration date, security code (3-digit number on the back of credit card) or automatic transfer account number, account holder, bank name, etc.
2. To avoid inconvenience of re-entering payment information when members apply for paid services, the Company may store payment information entered by members, and members can add, delete, and modify payment information anytime on the paid service payment information page.
3. When payment cannot be processed for any reason such as expiration, contract termination, invalidity, insufficient balance, limit exceeded, member's false registration, incorrect payment information entry, false entry, payment information deletion, etc., the Company processes this as unpaid amount and may attempt automatic payment weekly until the member pays the unpaid amount to the Company, may not provide paid services to members, and if the period when payment is not processed normally exceeds one month, the Company may terminate the member's paid services.

Article 15 (Service Cancellation and Refund Policy)

1. Basic Principle: Due to the nature of digital content, this service is generally non-cancellable and non-refundable. In particular, refunds are not possible in cases of user's simple change of mind or when service use is hindered due to user's fault. However, refunds are possible in the following exceptional cases:
   1. Major Service Errors: When the Company determines that service use is significantly hindered due to the Company's clear fault
   2. Legal Requirements: When refunds are required according to relevant regulations
2. The refund procedure is as follows:
   1. Refund requests must be made within 7 days from the content purchase date
   2. Refund requests must be submitted in writing through customer service such as feedback submission
   3. Review will be completed within 7 business days from the request date, and members will be notified
3. Disputes related to refunds are resolved through mutual consultation, and when necessary, relevant regulations and Consumer Protection Agency guidelines are followed.
4. This refund policy may be modified according to changes in relevant regulations or service policy changes, and changes will be announced within the service.
5. Usage fee refunds are processed within 14 business days from the Company's refund approval date using the same method as payment (credit card payment cancellation, account transfer, etc.). However, if there are overdue usage fees or amounts to be compensated to the Company, overdue usage fees and compensation amounts are first deducted from refundable usage fees, and remaining amounts are returned.
6. When refunding credit card payments, if cancellation of the same payment method is impossible due to policies of electronic payment agency providers, electronic payment agency or mediation service providers after a specific period, refunds are processed as refund settlement amounts. Refund settlement amounts may be processed within 14 business days according to member information collection and internal processes.
7. For mobile phone small payments, payment approval and cancellation are only possible within the relevant month according to mobile carrier policies, and when moving to the next month, processing is done via account transfer.
8. When financial fees occur during the refund process, 5% of the payment amount may be deducted according to relevant laws before refunding.
9. Users are deemed to have agreed to the above financial fee policy when requesting refunds.

Article 16 (Paid Service Fee Policy)

1. The Company guides members on usage fee information before member paid service payment, and when usage fee policies change, notifies members through service posting or email.
2. Members agree that changed fee policies apply from payment dates after notification (however, existing fee policies apply to already paid services), and members may withdraw from services or terminate paid services at any time (however, service withdrawal and paid service termination cannot be done for already paid services and are not subject to refunds).

Article 17 (Damages)

1. Regarding services provided free or for a fee, even if any damage occurs to members, the Company bears no responsibility except for criminal acts intentionally committed by the Company.

Article 18 (Disclaimer)

1. When the Company cannot provide services due to natural disasters or equivalent force majeure, the Company is exempted from responsibility for service provision.
2. The Company bears no responsibility for service usage obstacles due to members' fault.

Article 19 (Governing Law and Jurisdiction)

1. These Terms are regulated and implemented according to Korean laws.
2. Lawsuits regarding disputes between the Company and members shall have exclusive jurisdiction in the competent district court based on the Company's address at the time of filing.